Digital Concierge Is Paving The Way For Contactless Experiences

Team info
Description	Every industry that does not want to remain stagnant needs technology. The world has now moved from the manual age to the digital age. If there is an industry where technology is highly needed, it is the concierge industry. Concierge service involves interacting with clients from every part of the world. As a concierge, you have to put many things in place before you meet your client. Sometimes, you do not need to meet your client before you can transact with him or her. What your client wants to see is the result. Most jobs that come with good pay in the concierge sector are impromptu jobs. All these jobs require advanced technology to be carried out. When you hear the word â€˜digitalâ€™, you know it has to do with technology. Concierge Management Companies are now adopting the virtual concierge. Digital concierge is a plus for many Concierge Management Companies. In this article, we want to look out how digital concierge has paved the way for contactless experiences. But before delving into that aspect, we think it is important to know what a digital concierge is. What Is A Digital Concierge A digital concierge is a customer experience technology that provides guests with friendly and contextual help. Importance Of A Digital Or Virtual Concierge System Another important thing to look at is the importance of a digital concierge system. There is this popular saying which is, everything that has an advantage must have a disadvantage. We will find out when we start to list the advantages of the digital concierge system. We might not be able to list the disadvantages if at all they, but once the advantages outweigh the disadvantages, then we can say digital concierge is something that should be adopted. 1) Increases Customer Satisfaction Anything that increases customer satisfaction should be adopted. It can be frustrating when you have to queue at the gate of an office because you want to make inquiries. With digital concierge, customers can engage virtual concierge and in some cases get the information they want directly on their smartphone or laptop. 2) Saves Labor Cost The advent of digital concierge is a welcome development for employers. With digital concierge, you do not have to recruit for that position. A Digital concierge gives employers the ability to save more because of less staff they would employ. Uses Of Digital Concierge Here, we want to look at places in the concierge sector where the digital concierge is used. 1) Check-In When clients visit your company, the first thing they do is to approach the receptionist when they arrive at the reception. This duty can be handled by a digital concierge. A mobile application can be very useful in this case. Clients can just check in on their mobile app rather than queuing in front of the reception. Hotels, restaurants, offices, and restaurants are some of the places that clients are required to see the receptionist before they are granted access to the main building. 2) Information and Guidance In the aspect of information, digital concierges have the advantage over humans because of how fast they can generate information. Digital concierges can generate information at a fast pace by tapping into various databases. Another advantage of digital concierge over humans in the aspect of information is that digital concierge can answer multiple questions from clients, unlike humans who can only answer one question at a time. 3) Navigating Through Various Departments In A Building Big buildings such as malls, airports, stadiums, and government hospitals are built in such a way that they the building are segmented. In an airport , there is a booking section, arrival wing, departure wing, and many other places. Clients can locate where they are going with tracking devices like Global Positioning System popularly known as GPS. What they have to do is to connect the GPS to their smartphone and it will direct them to anywhere they want to go in the building. Conclusion As technology continues to grow, the digital concierge has developed at a fast pace among various industries. By the next decade, the digital concierge would have advanced more than the stage it is presently.
Created	22 Jul 2021
Total credit	0
Recent average credit	0
14e credit	0 total, 0.00 average (0 tasks)
15e_small credit	0 total, 0.00 average (0 tasks)
15e credit	0 total, 0.00 average (0 tasks)
16e_small credit	0 total, 0.00 average (0 tasks)
16e credit	0 total, 0.00 average (0 tasks)
Cross-project stats	BOINCstats.com SETIBZH Free-DC
Country	United Kingdom
Type	Local/regional
Members
Founder	Kelly Wilson
New members in last day	0
Total members	0 (view)
Active members	0 (view)
Members with credit	0 (view)